Coverage and Start Date

• The warranty period begins on the invoice date and covers manufacturer defects and electronic malfunctions.

Exclusions

• Damage caused by accidents, misuse, improper installation, lightning, power surges, or other acts of nature is not covered.

Claims After 30 Days

• Warranty claims for New products made more than 30 days after the invoice date may be fulfilled with a like-new/refurbished replacement of the same product or sent in for repair, subject to availability. All RMA requests made after 30-days of receipt are only eligible for replacement and are no longer eligible for return for refund.

International Warranty Returns

• For warranty returns from Alaska, Hawaii, U.S. territories, or international locations, customers are responsible for inbound shipping, duties, and taxes unless otherwise stated.

Warranty Periods by Product

• Most refurbished phones: one-year warranty

• Power supplies, cordless phones, refurbished networking equipment, system cards, etc.: 30/90-day warranty (see item listing)

• Some manufacturers do not accept returns and only offer replacements

• Items labeled “final sale” are not eligible for return, per the manufacturer’s return policy, and are only eligible for replacement it becomes defective within the warranty period offered.

Please refer to each item listing to verify the warranty period, or contact us at customerservice@tngtelecom.com or 1-844-417-2294 to confirm.